In the rapidly evolving world of warehouse automation, operational efficiency is a key factor for success. One of the leaders in this field is a Danish company that has successfully implemented over 200 warehouse management systems worldwide. Serving thousands of warehouses across various industries, from retail to manufacturing, this company has over 20 years of experience in the Scandinavian market. Despite such a strong market position, it had to face challenges related to quality management of systems and effective handling of customer requests. The Altimi team joined forces, delivering innovative solutions that significantly improved the efficiency and stability of the systems.
Key Challenges
The company faced several significant issues:
- Time Estimation and Task Management: The development team struggled to accurately determine the time required to complete tasks, leading to disorganization and delays.
- Limited Number of Testers: A lack of sufficient testing resources hindered the maintenance of high software quality.
- Excessive Customer Requests: An overwhelming number of customer support tasks caused delays in processing requests, impacting customer satisfaction levels.
- Stability of the Production Environment: Maintaining system stability in the production environment required additional efforts to minimize errors.
Innovative Solutions
To address these challenges, Altimi implemented several key solutions that improved the company’s operations.
Test Automation
Automating software testing was one of the first steps taken by Altimi. By creating a library of automated tests that were regularly run overnight, the company could significantly enhance the quality of its software. Every task in the development process was covered by appropriate tests, allowing for quicker identification of bugs and increasing the efficiency of the development process. Test automation facilitated more precise system monitoring, eliminating the risk of manual testing errors.System Redesign
Another crucial step was a comprehensive redesign of the system architecture. The Altimi team restructured the system to better meet customer needs, which not only improved system performance but also increased its functionality. With the new architecture, end users noticed an operational efficiency increase of up to 30%. The improved structure enabled faster and smoother application performance, directly impacting the efficiency of warehouse operations.Customer Request Management
To manage the influx of customer requests, Altimi created a dedicated task team responsible for handling inquiries. Through better work organization and task division, the company was able to respond more quickly to customer needs. The accuracy of time estimation for request fulfillment also improved, enhancing work organization and team efficiency. As a result, response times to customer requests were significantly shortened, directly leading to increased customer satisfaction.
Technical Solutions
To support these innovations, Altimi provided several key technical tools:
- Back-end: Responsible for business logic and communication with databases, ensuring smooth application operation.
- Web Application: Enabled real-time monitoring of warehouse operations.
- Android Mobile Terminal: Facilitated the management of warehouse operations in the field, enhancing employee efficiency.
- Integration with ERP and Online Stores: Seamless integration with other systems allowed for better data and operation management, streamlining the entire logistics process.
Benefits for the Client
Thanks to the solutions implemented by Altimi, the Danish company experienced significant benefits:
- Increase in Operational Efficiency: The improved system functionality led to a 30% increase in efficiency.
- Increased Customer Satisfaction: The new, more intuitive interface and quick response to requests raised customer satisfaction to 90%.
- Reduction in Operational Costs: Operational costs decreased by 30%, allowing the company to manage resources better.
- Improved IT Management: Shortening IT department management processes by 30% enabled the company to focus on key competencies.
Summary
The collaboration between Altimi and the warehouse automation company brought numerous benefits, impacting the increase in efficiency, stability, and satisfaction of end users. Through automated testing, a new system architecture, and more effective request management, the Danish company achieved better operational results. The partnership with Altimi not only allowed for more effective management of the IT team but also set new standards for quality and efficiency in the warehouse automation industry.
