In the rapidly changing world of warehouse automation, operational efficiency is key to success. One of the leaders in this field is a Danish company that has implemented over 200 warehouse management systems globally. With more than 20 years of experience in the Scandinavian market, this company serves thousands of warehouses across various industries. Despite its strong position, the company faced challenges with system quality management and handling customer requests. The Altimi team addressed these issues with innovative solutions, significantly enhancing system efficiency and stability.
Key Challenges in Warehouse Automation
The company faced several challenges:
- Time Estimation and Task Management: Difficulty in estimating task completion times caused delays and disorganization.
- Limited Testing Resources: Insufficient testers impacted software quality and system performance.
- Excessive Customer Requests: Overwhelming customer inquiries led to delays in response times and lower customer satisfaction.
- System Stability in Production: Ensuring system stability in production required additional efforts.
Altimi’s Innovative Solutions
Altimi implemented key solutions to improve the company’s operations.
Test Automation for Better Software Quality
The first step was automating software testing. Altimi created a library of automated tests that ran overnight, improving software quality by identifying bugs faster and enhancing development efficiency. Test automation allowed for better system monitoring, reducing manual testing errors.
System Redesign for Improved Performance
Altimi also redesigned the system architecture to better meet customer needs. The new system improved performance, resulting in a 30% increase in operational efficiency and faster application performance, directly benefiting warehouse operations.
Streamlined Customer Request Management
To handle customer inquiries more efficiently, Altimi created a dedicated team, improving task organization and response times. With better time estimation, response times shortened, leading to improved customer satisfaction.
Technical Solutions Supporting Warehouse Operations
Altimi provided several technical solutions to enhance operational efficiency:
- Back-end System: Managed business logic and database communication for smooth operations.
- Web Application: Allowed real-time monitoring of warehouse activities.
- Android Mobile Terminal: Facilitated warehouse management in the field, improving employee productivity.
- ERP and Online Store Integration: Streamlined data management and logistics processes through seamless integration with other systems.
Benefits for the Client
Altimi’s solutions led to significant benefits for the Danish company:
- 30% increase in operational efficiency due to improved system functionality.
- 90% customer satisfaction with the intuitive interface and faster responses.
- 30% reduction in operational costs, enabling better resource management.
- 30% improvement in IT management, allowing the company to focus on core competencies.
Conclusion: The Impact of Altimi on Warehouse Automation
The partnership between Altimi and the warehouse automation company led to notable improvements in system efficiency, stability, and customer satisfaction. Through automated testing, system redesign, and better customer request management, the company achieved outstanding results and set new industry standards. The collaboration with Altimi not only improved IT management but also enhanced the quality and efficiency of warehouse automation systems worldwide.
